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PFS Group

Featured Job Opening
Houston TX
Full-Time

Medical Call Center Customer Service Rep

At PFS Group our success depends on the strength of our team. Join a dedicated group of people who streamline the outsourced medical billing experience. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our healthcare clients.

Minimum Required Skills/Experience
Customer Service experience showing compassion and concern. Phone etiquette, verbal, written and interpersonal skills. Good listener, communicator, problem solver and researcher. Proficient with MS Office and data entry. Work well under pressure, multitask (talk and type) and meet deadlines.

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2600 North Loop W, Suite 150
Houston, TX 77092
Tel 713-784-4410
www.pfsgroup.org
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THE ORGANIZATION

Based in Houston, Texas, with satellite offices in Crystal City, Texas, Fresno, California, Morrisville, North Carolina and opening soon in Uvalde, Texas, we currently work with 35+ clients who operate more than 100 hospital facilities from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our clients rely on our services to support their accounts receivable departments.

Many of our dedicated professionals have direct hospital experience and possess task-specific credentials to resolve patients accounts quickly with compassion and respect. Our commitment to the healthcare finance industry is best demonstrated through our sponsored and encouraged CPAT achievements, as well having the highest participation in the AAHAM Texas Bluebonnet Chapter.

PFS Group also understands that our relationships with hospitals and patients are the keys to building trust and ensuring the overall happiness of our clients and their patients. Our staff uses its combined wealth of experience and our state-of-the-art technology to provide personal customer service while increasing each hospitals return on investment.

Providing superior patient care also means helping patients manage their hospital bills. At PFS Group, we integrate seamlessly with healthcare organizations to resolve accounts receivable balances quickly. We combine state-of-the-art technology with compassionate, sincere communication to work with patients on resolving their payment issues. Partnering with our team of trained professionals, healthcare providers see a decrease in patient complaints and an increase in return on investment.
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SPECIFICATIONS

  • Industry: Health Care
  • Year Established: 2005
  • Number of Employees: 500+ in region
  • Largest Regional Location: Inner Loop
  • Dress Code: Casual
  • Work Schedule: 40 hours per week
  • Work from Home Option: Yes
  • Free Parking: Yes

WHAT'S SPECIAL ABOUT YOU?

    Our employees like coming to work! We strive for a very positive environment.

    Our motto at PFS Group is: "Be here, be nice and be on time!" At PFS Group, you'll find passionate people from all walks of life working together to make the world a little better every day.

WHAT DO EMPLOYEES LIKE ABOUT THE COMPANY?

    There is a huge potential for growth from our entry-level positions to other departments, and growth happens very quickly! Employees feel appreciated and acknowledged.

    The reoccurring theme that we hear from our employees about PFS Group is that they love what they do because they get to help people every single day. We work closely with our employees to build an innovative, creative and rewarding work environment.

    Apply today to start your career!

SPECIAL EVENTS OR CELEBRATIONS?


    • Office Celebrations (birthdays, anniversaries, etc)
    • Yearly Functions (casino night, picnics, etc)
    • Office Giveaways (rodeo tickets and other prizes given)
    • Social Media Raffles (gift cards, iPads, Nintendo Switches, etc)
    • Quarterly catered luncheons (or holiday)

OTHER PERKS OR CULTURE?

    Lunch Drop: Order your lunch and get it delivered so you don't have to commute out of the building!

    Wellness Webinar: Quarterly with incentives for attending!

RECRUITING INFORMATION

  • Entry-Mid Level Positions
  • 21 or more hired in past year.
  • • Customer Service Representative

TIME OFF (Typical First Year)

  • PTO: 10 days per year
  • Holidays: 6 days

MEDICAL

  • Health First Year: Yes - Partially Paid
  • Health Coverage for Dependents: Yes - Partially Paid
  • Dental First Year: Yes - Partially Paid
  • Dental Coverage for Dependents: Yes - Partially Paid
  • Benefits Waiting Period: 31-90 Days

  • • Benefits begin after 60 days.

FINANCIAL

  • 401(k): Yes with matching
  • Profit sharing/bonus program: Yes
  • 401(k) and Profit Sharing after one year

    There are many ways to earn MORE at PFS:
    • Exceeding Expectations Bonus
    • Referral Bonus
    • Production Based Bonus
    • Tenure Bonus
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